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Frequently Asked Questions     


How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Everyone who shops at ShopIvie.com receives the following guarantees:

  • Refund if you don’t receive your order.
  • You will get a full refund if your order does not arrive within the delivery time promised by us.
  • Full or Partial Refund if the item is not as described. If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

However Full refunds are not available under the following circumstances:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by a natural disaster).

You can submit refund requests by sending a message to our  Contact Us Page or using your PayPal account.

How long is your shipping time?

Shipping & Delivery Page for all information regarding shipping time. All items are subject to a 3-5days processing timeframe. If you need your order within a faster time frame please contact us first regarding the particular item (which may require you to pay an additional fee for postage).

What forms of payment do you accept?

Payments methods include PayPal and Credit cards. PayPal is a safer, easier way to send and receive money online. Please refer to our Payment Methods Page for more info.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store.  When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account) without having to have a registered Paypal account.

How do I track the status of my order?

Please visit our Track your order page to track the status and location of your order.

How secure is this store?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

What size should I select?When ordering please make sure to choose your correct size using our size guide table attached to every product, as we will not allow any exchanges that are due to customer error.

Discounts/Promotions:

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Photos:

We love posting photos of our customers wearing all of our products. If you do not wish to have your face and name on our social media feel free to contact us once your pictures are submitted.

 

 

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